Returns & Exchanges
Made Easy
Returns & Exchanges Made Easy
Feel confident shopping at BonLook with our convenient returns and exchanges.
0$
This is what we charge for returning your items. We don’t charge you for shipping either.
30
You have a 30-day window from the date the package is delivered to return your items.
0
questions asked. You don't need to justify yourself when returning your items.
We’re committed to helping you find the perfect style for you. That’s why when you shop at BonLook, you can always change your mind or try something else. If you don’t love the frames you purchased from our website for any reason, we’re happy to help issue an exchange or refund.
Feel confident shopping at BonLook with our convenient returns and exchanges.
0$
This is what we charge for returning your items. We don’t charge you for shipping either.
30
You have a 30-day window from the date the package is delivered to return your items.
0
questions asked. You don't need to justify yourself when returning your items.
We’re committed to helping you find the perfect style for you. That’s why when you shop at BonLook, you can always change your mind or try something else. If you don’t love the frames you purchased from our website for any reason, we’re happy to help issue an exchange or refund.
How do I place a return or exchange?
1. Visit the Account Portal
How do I qualify?
2. Find the order you’d like to return
3. Request a return
4. Print label & ship
How do I place a return or exchange?
1
Visit the Account Portal
Log into your account with the email used to make the order.
2
Find the order you’d like to return
On the left side of the page, click on “Recent Orders” to find your list. Click on “View Details.”
3
Request a return
Scroll down and click on “REQUEST RETURN.” Fill out the form and submit your request.
4
Print label
& ship
You'll receive an email with instructions on how to print the return label and ship it back.
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