04

The makings of your order

Cheatsheet

Behind the scenes: now that you’ve made your choice

  • Verification

    We check to make sure that your prescription is valid before having it fulfilled by our lens manufacturers.

  • Lens production

    We fabricate lenses tailor-made for your prescription and apply any additional coatings you’ve opted for.

  • Testing for quality

    We carefully examine lens quality and test against your prescription to ensure your visual requirements are met.

Verification

Your prescription

What we’re looking for

Before our team can fulfill your order, we need a prescription that has been validated by a licensed optometrist no longer than two years ago. Once you’re ready to enter your information into your account, please make sure that your full name, the date your eye exam was held and the name, licensed number and signature of your optometrist are clearly indicated on the pictured prescription.*
*Required information can differ depending on the province

Optical lab

Letting youinto the lab

Wondering what goes into getting your glasses? Our lens lab is where we can quality control all lenses and fit them to your prescription’s specifications. Read all about it here.

Step 1: Choosing

The right lens matches your prescription and personal measurements. We take every detail into account when preparing your glasses.

Step 2: Cutting

Tailored to your vision: every lens is cut to the measurement of your chosen style, then carefully inserted into the frame.

Step 3: Inspecting

Your order is meticulously inspected by our eye care team to ensure the prescription is accurate and meets quality control standards.

Step 4: Shipping

This is where it starts to get good. Your order is shipped from the lab to our distribution centre for a final analysis before we send it your way.

QA Guide

Quality assurance guide

Our high standards

Every pair of glasses is exceptional.

Before they’re packaged and shipped to you, our experts check — and check again — every single pair of glasses. We go the extra mile to ensure that every pair is nothing short of perfect before coming home to you.

  1. Rigorous quality assurance is performed on all glasses and sunglasses
  2. Our team looks for any manufacturing defects through spot checks
  3. We check frame durability and re-test the prescription to ensure it fits all specifications

Then, we ship them to you.

Once everything’s been deemed up to standard, we package up your glasses, prep them for the journey ahead and ensure they’re ready for their final destination: your eyes.

Check Order Status

Delivery

Need post-purchase help?

Reach out to our customer service team.

  • Hours Mo - Fi, 9am - 7pm Sat, 9am - 5pm
    Sun, closed
  • Email [email protected]
  • Phone 1-877-755-6659
  • Chat